Help

Customer service hours are Monday–Friday, 9 am – 5 pm ET, excluding major U.S. holidays. For more detail about our services, read the information below. 1

• Our support hours, policies and contact information

Common Technical Problems 1

• Browser Plugins and how to disable

Wine Spectator Insider's Weekly 5

• How do I sign up for Wine Spectator’s Insider Weekly?
• How do I log in Wine Spectator’s Insider Weekly?
• Can I get access to Insider if I am a current WineSpectator.com subscriber?
• How do I cancel my Insider membership after the trial period ends?
• How much does a membership to Insider cost?

WineSpectator.com & Wine Spectator Magazine 13

• I forgot my WineSpectator.com membership password
• How can I change my WineSpectator.com membership email or password?
• How do I subscribe to Wine Spectator magazine?
• How do I become a member of WineSpectator.com?
• How do I renew my membership to WineSpectator.com?

View all 13

General Information 13

• How can I contact customer service for technical assistance?
• How do I sign up for your newsletters?
• How can I purchase back issues of your magazine?
• How do I find a Wine Retailer in my area?
• Does Wine Spectator offer educational classes?

View all 13

Wine Spectator Scores and Tasting Notes 12

• How does Wine Spectator taste and evaluate wines?
• What does it mean when a wine is rated and it specifically says "Drink Now"?
• How do I submit wines for review?
• I am a wine producer (importer, distributor, retailer) whose wine was sent to Wine Spectator for tasting. How can I find the review? Can I request it directly from Wine Spectator?
• Do distributors and retailers get advance notice of wine ratings before magazine and online subscribers?

View all 12

Wine Spectator Editorial Content 15

• Where are the blogs?
• How do I find Forums?
• Where is the Wine Spectator School section?
• Where is my Personal Wine List?
• How do I find the online magazine archives?

View all 15

Restaurant Wine List Awards 3

• I would like to submit my restaurant's wine list for consideration of a Wine Spectator Restaurant Wine List Award. What are the proper procedures?
• I dined at a restaurant that is a winner in your Restaurant Wine List Awards program. But the wines on the list were very expensive, with a much higher markup than normal. Why is this place an award winner?
• I dined at a restaurant that is a winner in your Restaurant Wine List Awards program and don't feel it met those standards (the number of wines on the list was fewer than reported, they were out of many wines on the list....)

Wine Spectator School at WineSpectator.com 3

• Do you offer educational courses on wine tasting, wine regions or wine service?
• What is the course schedule? When do the courses begin?
• How are the courses set up?

Other Questions 4

• I would like a Wine Spectator editor to attend my event or visit my property. How can I send an invitation?
• I would like to work at Wine Spectator. How can I apply for a job?
• I would like to apply for an internship with Wine Spectator. What are the proper procedures?
• I would like to know which distributor or importer carries a specific wine where I live.

Wine Spectator Insider / Advance 8

• When I open the newsletter, the page is all black and I get an error message about a color space. What do I do?
• I clicked the link and Adobe Acrobat doesn't launch. How do I view the document?
• When printing the document, the fonts don't look right or the text is misaligned on the printed pages. How do I print the document properly?
• Where do I go to find out more information about Adobe Acrobat?
• How do I change my email address for the newsletters?

View all 8

WineRatings+ 47

• What's New in WineRatings+?
• Is WineRatings+ included with my Wine Spectator subscription or WineSpectator.com membership?
• I tried to restore my WineRatings+ subscription but received the message "No Subscription Found." I believe I do have a subscription. What do I do?
• I tried to subscribe to WineRatings+ on my device but received the message "Subscription Failed." What do I do?
• Can I get WineRatings+ for a non-Apple smartphone?

View all 47

Restaurant Awards App 3

• The app is not showing my current location so that I can find nearby restaurants. Why not?
• I see the list of restaurants near my current location. How do I find restaurants near another place I want to visit?
• How do I find a restaurant within a certain city, state or country?

VintageCharts+ 15

• Why was VintageCharts+ retired?
• How do I download Wine Spectator's VintageChart+ web app? I can't find it in the Android / Blackberry / Windows / other store.
• What are vintage charts used for?
• What do your vintage ratings, or scores, mean?
• Why do some vintages have a score range instead of a single number?

View all 15

Vintage Chart Basics Explained 7

• What are vintage charts used for?
• How do you rate vintages? What is your evaluation based on?
• What do your vintage ratings, or scores, mean?
• Why do some vintages have a score range instead of a single number?
• What do your vintage chart drink recommendations, or drinking windows, mean?

View all 7

Other Questions 6

• I lost my vintage chart wallet card from the magazine. How do I get another one?
• Why haven't you rated the most recent vintage in the region I'm interested in? I'm already seeing some of the wines on store shelves.
• Why haven't you rated this year's / last year's vintage? The most recent vintage year in some charts is a couple of years old.
• Why don't you have vintage charts for some countries, regions and grapes?
• Why don't you have vintage charts for Canada?

View all 6

What is Shanken Ratings Network? 15

• What is Shanken Ratings Network?
• What benefits does SRN include?
• What does the SRN wine matching service offer stores?
• How do I get my inventory listing to you?
• What if my website is hosted by a third-party website host like CityHive or WineFetch?

View all 15